Posts Tagged support

Is GetLinked Right for My Company?

There’s one thing you feel for sure, and right now it’s decision fatigue. Yowza! You’ve spent quite a lot of time researching financial integration systems, and your head is spinning. You created a mile-long spreadsheet that you’re having trouble even reading at this point, and you’re just about to throw your hands up in exasperation and pause the process altogether.

We get it.

We speak with so many potential customers who wasted months or years searching for a solution that would solve their needs. Yet, the solutions offered to them always seem to come up short. Either the price is too high because they had to buy into systems offering them way too many tools they wouldn’t even use, or they find themselves piecemealing different fixes from multiple programs that don’t interface well with each other — which then creates even more headaches as they have to sort out both short- and long-term fixes to those new problems.

And then, when it seems like they’ve come to the conclusion that nothing will solve their problems, customers will either be referred to us  through a colleague who is already utilizing our software, or they find us by Googling about their immediate needs.

Welcome — if that’s you, we’re glad to have you here.
We listen to these consumers’ struggles about their current needs, as well as their frustrations over their long search for a solution — issues you’re probably grappling with right now —, and time after time, prospects who become customers after talking with us or testing out a trial of our software come back to us saying: “You’re the best kept secret!”

If you’re wondering whether GetLinked is right for your company, you’ve come to the right place. We serve customers from all sizes — small companies with only a few locations to large organizations with many sites — and from various industries , such as restaurants, hotels, health and fitness clubs, accounting firms, and more.

Here, we’ll explain the two different types of customers who greatly benefit from the software and services offered, regardless of their company size or industry served.

The Do-It-Yourself (DIY) Customer

Are you someone confident utilizing technology and consider yourself a do-it-yourself type or person or organization? Great! You’ll fit right in here at GetLinked. So many of our customers are willing to research and implement our software on their own.

Some of our customers who fit into this category have previously tried to develop integrations themselves  or used other various financial integration products or services in the past. Others may have worked one-on-one with knowledgeable accountants to manage their needs until now, have a skilled IT staff who are excited about and skilled with implementing new tech, or they may be franchise owners with experience in integrations altogether.

One reason our DIY customers like working with GetLinked in particular is the access they have to our knowledge-based helpdesk. They’ll read through our content, learn about the products, and purchase and implement the product completely on their own.

And even though the DIYer likes to be hands on, one thing our customers tell us they appreciate is the option to purchase technical support hours or bundles to either accelerate the implementation process with our seasoned and knowledgeable technicians or get assistance with unique issues particular to their own organization, such as advice on firewalls for polling data or many other individualized questions.  They are not locked into a long-term support contract.

The Customer Who Wants Red Carpet Service

Pssst….Did you read what we shared above with dread?  Don’t worry! If the idea of DIYing makes you sweat, we can roll out the red carpet and handle all of this for you. Kick back your feet, and let us do all the work.

So many of our customers understand the value of our knowledge, especially the thousands of systems-related details. We have intricate knowledge of the industries we serve, and after being in business for almost 40 years, we know the exact needs of our customers and how to save our customers’ time, money, and headaches.

Consumers who want the red carpet service will get it from us! These customers want more and are willing to pay for the added value of us personally explaining the industry, processes, products available  and the benefits of financial accounting integration.

If you want to achieve the fastest and most efficient implementation possible, our hands-on offering is perfect for you. Consultation and technical support time is sold on an hourly basis or by bundling hours for a discount at our online support store.

Whether you’re the DIYer ready to roll up your sleeves and set up GetLinked software in your organization or you’d like us to roll out the red carpet and make your implementation seamless, know you’ll be right at home when you work with us. Learn more about our software  or purchase the modules you need at our store.

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