There are two primary customer types that GetLinked® software targets and that receive the most benefit from the software and services offered:
1. Do-It-Yourself (DIY) - The customer that is willing to research and implement GetLinked® software themselves. These customers know the value of GetLinked® software either through previously trying to develop integrations themselves or using other various products or methods of financial integration (ex. knowledgeable accountants, IT, franchise owners with experience in integration, etc.). This group will read through all of our Forum topics needed and web site information, purchase and implement on their own. Occasionally they will purchase Technical Support to either speed up the implementation process with our knowledgeable technicians or want assistance with unique issues (ex. advice on firewalls for polling data, etc.). Everything you need to know about GetLinked® software has been documented and easily searchable on our Forum and web sites.
2. Red Carpet Service - The customer that understands the value of our GetLinked® software and our knowledge of the industry, especially the thousands of system details. This customer wants more and is willing to pay for the added value of us personally explaining the product and benefits of financial accounting integration. These customers (ex. large franchising corporations, accounting firms, industry consultants, etc.) highly value their time and purchase our added services of “Consultation” and "Technical Support" to achieve the fastest and most efficient implementation possible. Consultation and Technical support time is sold on an hourly basis at our online Store.
Any remaining Consultation time is carried over to Technical Support time if the customer purchases software or development within the current annual GetLinked® Software Subscription (GSS) year.
Please review other Forum topics for more details:How does the subscription work per location and other costs? What are the benefits of keeping my subscription current?How does technical support and the reserved Forum site work with Getlinked Software?I am ready to purchase GETLinked Software. What steps do I follow to purchase the software and support?