Let us get you started:
Once your order has been processed completely you will receive an email with the following information:
- If you purchased technical support you can just call the authorized phone number provided and schedule a mutual time that works for you to have one of our technicians assist you through the complete process of installation and training. You do not have to do anything else at this time.
Our technicians can assist your over the telephone (and remote control) to load the GetLinked software and train you and your staff. The initial installation usually takes about an hour over the telephone and that is the amount of technical support we recommend you purchase for your initial location.
For DO-IT-YOURSELF customers you can follow the email instructions:
- Directions to your Customer Login at our support site. Here you can download the GetLinked Software and access technical documents such as installation instructions.
- GetLinked Software Registration Keys to run the software once it is installed. Make sure to keep your email and store a copy of these keys in a safe place.
1. Download the GetLinked Software. Customer Login
2. Download and follow the installation instructions on our Support site. Reference these instructions for more details than the summary listed below.
Quick Summary of Setup:
- - Run GetLinked Software.
- Click on Setup > POSLink.
- Defined a Location and Name of the location.
- Choose "Allow Multiple Imports" (Default it to "No" initially so you protect yourself from overwriting previous imports and changes you might make).
- Choose "System" (Square)
- Choose "Model" (Connect)
- Choose "Version" (Check your version (ex. "v2").
- Click on "Setup" button next to Version. The Square Financial Setup window will display.
- Choose your Time Zone. This is the time zone for the point of sale system.
- Click on "Connect" button. This will connect you directly with Square web site. You will receive a web confirmation notice that your connection worked. Close this window and return to the GetLinked Software.
- Choose "Location name" from the dropdown list.
- Choose "Import System Totals" (Options: System Totals, Device Totals, Both, None) and click on "Setup" button next to options.
- Choose "Import Category Sales" (Options: System Totals, Device Totals, Both, None) and click on "Setup" button next to options.
GetLinked software imports this data, arranges in a financial format, validates it and transfers a balanced journal entry to your accounting system electronically.
GetLinked software includes:
- Active customers have access to our Customer Login site for downloading GetLinked software and technical documentation that includes basic installation, setup and daily processing procedures.
Telephone technical support is available and sold separately if needed for current customers. It can be purchased on an hourly basis at our online Store under Support. ALL SERVICES ARE SOLD SEPARATELY.
Please review the topics listed below for details on the subscription and services.
Please review other Forum topics for more details:
How does the subscription work per location and other costs? What are the benefits of keeping my subscription current?
How does technical support and the reserved Forum site work with Getlinked Software?
I have an additional question. Where can I find an answer?